Privacy Policy – The Big Tree Shop

The Big Tree Shop is committed to protecting your personal information. This Privacy Policy explains what data we collect, how we use it, and how we keep it safe. When you use our website, visit our restaurant, place an order, or interact with us, you agree to the practices described here.

1. Information We Collect

We collect information to provide better service to our customers. The information may include:

1.1 Personal Information

  • Name

  • Phone number

  • Email address

  • Delivery address (if applicable)

  • Payment details (processed through secure third-party gateways)

1.2 Non-Personal Information

  • Browser type

  • Device information

  • IP address

  • Pages visited on our website

  • Time spent on each page

1.3 Order Information

  • Food items ordered

  • Special requests

  • Delivery or pick-up preferences

  • Transaction history

1.4 Reservation Information

  • Date and time of your reservation

  • Number of guests

  • Any notes you provide

 

2. How We Use Your Information

We use your information for the following purposes:

  • To process your orders and reservations

  • To contact you regarding your order, booking, or inquiry

  • To improve our website and services

  • To send updates, offers, and promotions (only with your permission)

  • To ensure a smooth dining or delivery experience

  • To maintain security and prevent fraudulent activity

 

We do not sell your data to any third party.

3. How We Share Your Information

We only share information when necessary to operate our services:

3.1 Service Providers

We may share information with trusted partners who help us with:

  • Online payments

  • Delivery services

  • Marketing communications

  • Website operations

These partners are required to protect your data and cannot use it for their own purposes.

3.2 Legal Requirements

We may disclose your information if required:

  • By law

  • By court order

  • To protect the rights, safety, or property of our customers, staff, or business

4. Cookies & Tracking Technologies

Our website uses cookies to improve your experience. Cookies help us:

  • Remember your preferences

  • Load pages faster

  • Understand how visitors use our site

You can disable cookies in your browser settings, but some website features may not work properly.

5. Data Security

We take data protection seriously. We use:

  • Secure servers

  • Encrypted connections

  • Restricted access to sensitive information

  • Regular security checks

While we follow strong security practices, no method of online transmission is 100% foolproof.

6. Your Rights

Depending on your location, you may have the right to:

  • Access the personal data we hold about you

  • Correct inaccurate information

  • Request deletion of your data

  • Opt-out of marketing communications

  • Withdraw consent at any time

To use any of these rights, you can contact us using the details below.

7. Data Retention

We keep your information only as long as needed:

  • To complete your order or reservation

  • To provide customer support

  • To meet legal obligations

  • To improve our services

After that, your information is deleted or securely archived.

8. Third-Party Links

Our website may contain links to:

  • Delivery platforms

  • Social media pages

  • Payment gateways

We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies.

9. Children’s Privacy

Our services are not intended for children under the age of 13.
We do not knowingly collect personal information from minors.
If we learn that we have received such data, we will delete it immediately.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.
When we make changes, we will update the “Last Updated” date at the top of this page.

We encourage you to review this page regularly to stay informed about how we protect your data.